Zoho Desk ASAP Extension: Enhancing Customer Support with Tooltips and Guides
Zoho Desk ASAP Extension is a free Chrome add-on developed by Zoho Corporation. This extension aims to improve customer support by bringing help articles closer to website visitors. Specifically designed for Zoho Desk-powered help centers, this extension offers a range of features to enhance the self-service experience.
One of the key features of Zoho Desk ASAP Extension is the ability to create tooltips that provide supporting information on your website. These tooltips can be linked to relevant help articles in your knowledge base, allowing users to easily access additional information when needed. The appearance and behavior of the tooltips can also be customized according to your requirements, ensuring a seamless integration with your website design.
In addition to tooltips, Zoho Desk ASAP Extension allows you to create page and product walk-through guides by sequencing tooltips. This feature can be particularly useful for onboarding new users or guiding customers through complex processes. By providing step-by-step instructions and explanations, you can make self-service more accessible and empower your customers to find the answers they need.
Overall, Zoho Desk ASAP Extension offers a valuable set of tools to enhance customer support. With its intuitive interface and customizable features, it provides a seamless integration with Zoho Desk-powered help centers, enabling you to deliver a more interactive and informative self-service experience.
